Refunds, Exchanges & Deposits
Refund request are NOT accepted .
Exchange request are accepted if you received the wrong items.
Deposits for wigs, and deposits for appointments are non-refundable. Late/Cancellations fees are applied.
Allow 24 hours for a response regarding your appointment. $25 non refundable deposit is due when booking. 10 mins late will result in a $10 late fee. 15 mins late will result in a $15 late fee. Anything after 15 mins will result in a cancellation of your appointment. ALL lace must be dropped off or mailed to me 2/3 days before your appointment. Please attach your name to your hair so there wont be any mix ups. NO drop offs on Sunday.
Allow 3-5 business days for your order to process. Once shipped you will be provided a tracking number sent to the email you provided upon ordering. Once you receive your tracking number your order will be arriving within the next 4-5 business days. Wig orders will require up to 7-12 days to process then shipping will follow within the next 4-5 business days. Sundays , and holidays do not count
Wig Construction Processing Information
Allow 24/48 hours for a response regarding your wig inquiry. If you're providing your own hair a shipping address will be sent via email for hair to be sent in.(NO CHOPPED UP WEFTS). After you receive a response allow 7-12 business days for your wig to be made and customized to your specific description. Shipping will follow within the next 4-5 business days
(Color, length, cut and etc)